FREQUENTLY ASKED QUESTIONS

Order Status

Orders received by 10:00 am PST will ship same day. Orders received after 10:00 am PST will ship the next day. Holidays*, Saturday and Sunday shipping are not available. You should receive an order confirmation shortly after checking out, and a shipping confirmation when the tracking code has been generated.**As of late, USPS free parts shipping & USPS Priority Mail are experiencing delivery time frames of two weeks or longer. If your package shows as “in-transit”, your order has left our facility and is with USPS. We encourage you to contact the USPS for any additional inquiries regarding your order and its delivery. If you need additional assistance please reach out to our customer service and we will see how best we can help. 

Log into your account to find the shipping status of your order. If you checked out as a guest, simply follow the link in the email confirmation that was sent to you.

If you'd like to modify or cancel your order and it has not already shipped out, please call our office and we'll gladly assist you. If your item has already shipped, a return authorization will need to be created - please see our returns and exchanges page.

Log into your account to view all past orders. Check to make sure that all the items in your order have shipped through the tracking links provided. If you checked out as a guest, please contact our customer service team so that we may check for you.  **If your package shipped through USPS please note they are experiencing delivery time frames of two weeks or longer.  If your package shows as “in-transit” we have given the package to the carrier and it is on its way to you. We encourage you to contact the USPS for any additional inquiries regarding your order and its delivery. If you order is marked as delivered, check with the shipper to confirm this. If this does not solve the issue, please get in touch with our customer service team for additional help.

Log into your account to view all past orders. Check to make sure that all of the items in your order have shipped through the tracking links provided. If you order is marked as delivered, check with the shipper to confirm this. If this does not solve the issue, please contact our customer service team for additional help.

If you feel that you have received the wrong product, please customer service team within 72 hours of receiving your order.

My Account

Follow this link to register for a new account with us. If you prefer, you can always check out as a guest.

When placing a new order, you will be given options to update the shipping or payment information associated with your account.

 Visit this page to reset your password.

Charges & Payments

 We collect and remit sales tax as applicable by state and local laws, based on the ship to address of your order.

Please review your order by logging in and locating your order history. Double check the price you were quoted there. If this price is different than what you were charged in the end, please contact our customer service team for a refund. If you checked out as a guest, please contact our customer service team so that we may check for you.

Login to your account to view all past orders. Click on an order to view the item and payment details then print the records. If you checked out as a guest, click on the order details link in your order confirmation email and print for your records. 

Credits usually take 7-10 business days from the time we receive your returned item(s).

Returns and Shipping

Please click this link to view our returns and shipping page.

Privacy Policy

We value your privacy as if it were our own. Please review our privacy policy here.

Security

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